Shipping and Returns Policy
General Shipping Information:
Free standard ground shipping and handling applies to all orders over $50.00 shipped within the continental United States and to APO/FPO addresses. Unless expedited shipping is selected, all packages are sent via FedEx ground, USPS Priority Mail, or USPS First Class Mail (depending on weight and distance shipped). APO/FPO addresses are shipped via USPS Priority Mail. Delivery dates times are not guaranteed for non-expedited shipments, but typically range from 1 to 5 days. Orders up to $49.99 will be charged a flat rate of $9.95. Expedited shipping charges will be calculated at check-out based on destination zip code and weight of shipment.
Orders placed by 12:00 noon (Central Standard Time) will be shipped the same
business day. Orders placed after 12:00 noon (Central Standard Time) regardless
of shipping method selected will be shipped the following business day.
We make every effort to ensure that we always have the products you need, when you need them. However, occasionally, an item may be out of stock. If this is the case, be assured that every reasonable effort will be made to quickly fill your order.
If an item you requested is out of stock, we will automatically backorder it, and notify you via telephone or e-mail. At that time, you may advise us if you would like to have that item shipped to you when it is in stock, or you may request that we cancel your order. We will immediately ship all items that are in-stock at the time we receive your order and ship any backordered items as soon as they are available. You will not be charged any additional shipping and handling charges on backordered items.
Shipping to Alaska, Hawaii and Puerto Rico:
Directly Yours, Inc. will ship your order UPS Next Day, or UPS 2nd Day.
Shipping charges will be calculated at check-out based on destination zip code
and weight of shipment.
Shipping to Canada:
Please select "Canada Standard" or "Worldwide Express" from the Shipping Method
drop down menu to calculate your shipping charges. Please remember that there
may be additional duties and taxes charged to your order that are not reflected
in our prices. Please check with your local Customs Office for those charges.
Shipping to APO/FPO addresses:
U.S. domestic shipping rates apply. Please select "AP Military Mail," "AE
Military Mail" or "AA Military Mail" from the State drop down menu. Enter "FPO"
or "APO" in the City field. Select "United States" from the Country field.
Packages will be sent via USPS Parcel Post.
All Other Foreign Shipments:
All foreign shipments must be a minimum of $500.00 and must be phoned in to
1-847-827-9355. Foreign shipments cannot be processed via the internet.
Returns and Exchanges:
If you are not completely satisfied with your merchandise, just return it within 90 days of receipt in its original condition. You will receive a full refund of the item price subject to the following:
Original and return shipping charges will be included in the refund only if the return was the result of our error.
If you took advantage of any Free Shipping promotion when placing your order, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.
If you return an order that was placed using a promotional discount , you will not be refunded for the amount of the promotional offer as this discount was deducted from the original purchase amount.
If you return an order that was placed using a Free Merchandise offer, the value of the free merchandise associated with the returned item(s) will be deducted from the refund amount unless the free merchandise is included with your return.
Personalized or custom-made items are, regrettably, non-returnable.
To Return Merchandise:
Please complete the appropriate section on the pink invoice enclosed with your
order. Return the invoice and package to:
Directly Yours, Inc.
1100 E. Business Center Drive
Mount Prospect, IL 60056
Foreign Shipments: Call Customer Service at 847-827-9355 for Return Authorization.
Merchandise Arrives Damaged:
Please keep the original box and packing materials for the damaged items.
Call our Customer Service Dept. at 888-666-5773 and we will tell you how to handle the damaged shipment.
Please have your invoice number (on the front of the invoice) handy when calling.
For returned items, we will gladly credit the credit card used to purchase your items. Please allow 2 billing cycles for a credit to appear on your credit card statement for items(s) returned.
Directly Yours, Inc. reserves the right to refuse any order and to correct any pricing errors.