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Frequently Asked Questions

Question: I know the manufacturer item number for what I want to buy. How do I find the same product on the Directly Yours site?
Answer: The Directly Yours site uses the manufacturer's product number for identification. You can enter the manufacturer's product numbers to search for any product, they are one and the same.
Question: Do you accept purchase orders?
Answer: At this time we do not accept purchase orders. You may phone in your order to 1-888-666-5773. Customer Service will provide a dollar amount and order number and will hold your order until we receive a check.
Question: I forgot my login name and/or password. How can I find it?
Answer: We can help you with your username or username and password. On the Login page, click on the lost username/password link. We will send an e-mail with your user name to the e-mail address you provided when you registered with us. We cannot look up passwords, but can assign a new password, which you should then change as explained on the "change password" question.
Question: How can I view and track past orders that I have placed?
Answer: First click on Login, in the upper left-hand corner of the home page. Once you are "logged in" click on My Account in the upper left-hand corner. You will see an option called Order Information that will list all of the orders you have placed. Click on a specific order to highlight and then click View and Track. You can view the order information here.
Question: How do I change my password or update my billing information for my account?
Answer: First click on Login, in the upper left-hand corner of the home page. Once you are "logged in" click on My Account in the upper left-hand corner. You will see an option called Account Information. Click on it. You can change your password and billing address information here.
Question: How do I change the shipping address information on my account?
Answer: First click on Login, in the upper left-hand corner of the home page. Once you are "logged in" click on My Account in the upper left-hand corner. You will see an option called Shipping Information. Click on it. You can add and maintain your shipping address information here.
Question: Do you ship to military addresses like APO/FPO/AE addresses?
Answer: Yes. See our shipping policy for full details.
Question: Can I ship to a P.O. Box?
Answer: At this time all shipments go FedEx (except those to military addresses). FedEx does not deliver to P.O. Boxes.
Question:How can I change my order after it has been submitted?
Answer:If you need to make a change after placing an order, please phone a customer service representative at 1-888-666-5773. They can make changes to the order provided that it has not yet been shipped.
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Directly Yours, Inc., Office Supplies, Mount Prospect, IL

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1 - 888 - 666 - 5773 8:00 AM - 4:30 PM (M - F) CST
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Directly Yours® is your source for storage and organization products for home or office from
C-Line Products, Inc., Buddy Products, Kleer-fax, Tarifold, House of Doolittle, Fiskars, GoWrite, Alliance Rubber and Black Hills Pottery.

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Directly Yours, Inc., Office Supplies, Mount Prospect, IL